Andre Burger and Associates is committed to providing quality services to you, and this policy outlines our ongoing obligations to you in respect of how we manage your Personal Information.
We have adopted the Australian Privacy Principles (APPs) contained in the Privacy Act 1988 (Cth) (the Privacy Act). The APPs govern the way in which we collect, use, disclose, store, secure, and dispose of your Personal Information.
A copy of the Australian Privacy Principles may be obtained from the website of The Office of the Australian Information Commissioner at https://www.oaic.gov.au/.
What is Personal Information and why do we collect it?
Personal Information is information or an opinion that identifies an individual. Examples of Personal Information we collect include names, addresses, email addresses, and phone and facsimile numbers.
This Personal Information is obtained in many ways, including interviews, correspondence, by telephone and facsimile, email, via our website https://www.ozimmigration.com, from media and publications, from other publicly available sources, from cookies and third parties. We don’t guarantee website links or the policy of authorised third parties.
We collect your Personal Information for the primary purpose of providing our services to you, providing information to our clients, and marketing. We may also use your Personal Information for secondary purposes closely related to the primary purpose, in circumstances where you would reasonably expect such use or disclosure. You may unsubscribe from our mailing/marketing lists at any time by contacting us in writing.
When we collect Personal Information we will, where appropriate and where possible, explain to you why we are collecting the information and how we plan to use it.
Sensitive Information
Sensitive information is defined in the Privacy Act to include information or opinion about such things as an individual’s racial or ethnic origin, political opinions, membership of a political association, religious or philosophical beliefs, membership of a trade union or other professional body, criminal record or health information.
Sensitive information will be used by us only:
- For the primary purpose for which it was obtained
- For a secondary purpose that is directly related to the primary purpose
- With your consent; or where required or authorised by law.
Third Parties
Where reasonable and practicable to do so, we will collect your Personal Information only from you. However, in some circumstances, we may be provided with information by third parties. In such a case, we will take reasonable steps to ensure that you are made aware of the information provided to us by the third party.
Disclosure of Personal Information
Your Personal Information may be disclosed in a number of circumstances including the following:
- Third parties where you consent to the use or disclosure; and
- Where required or authorised by law.
Security of Personal Information
Your Personal Information is stored in a manner that reasonably protects it from misuse and loss and from unauthorized access, modification or disclosure. When your Personal Information is no longer needed for the purpose for which it was obtained, we will take reasonable steps to destroy or permanently de-identify your Personal Information. However, most of the Personal Information is or will be stored in client files which will be kept by us for a minimum of 7 years.
AI and Automated Technologies
While Andre Burger and Associates do not actively use artificial intelligence (AI) to process, analyze, or provide advice based on personal data, some of the tools and platforms we use—such as Microsoft 365, cloud storage services, and security monitoring systems—may include AI-based features. These AI-enabled features operate only within the scope of their intended functionality and do not autonomously collect, process, or make decisions regarding personal data. We ensure that all AI-driven processes are reviewed and monitored by human oversight where applicable.
AI and Personal Data Protection
Andre Burger and Associates does not input, share, or process personal data through AI tools without explicit consent or necessity for service delivery. We take all reasonable measures to ensure that AI-enabled software adheres to strict security protocols and does not compromise the privacy of our clients or staff.
Access to your Personal Information
You may access the Personal Information we hold about you and to update and/or correct it, subject to certain exceptions. If you wish to access your Personal Information, please contact us in writing.
Andre Burger and Associates will not charge any fee for your access request, but may charge an administrative fee for providing a copy of your Personal Information. In order to protect your Personal Information we may require identification from you before releasing the requested information.
Maintaining the Quality of Your Personal Information
It is important to us that your Personal Information is up to date. We will take reasonable steps to make sure that your Personal Information is accurate, complete and up-to-date. If you find that the information we have is not up to date or is inaccurate, please advise us as soon as practicable so we can update our records and ensure we can continue to provide quality services to you.
Human Oversight of AI Features
In the event that AI-assisted tools are used within Andre Burger and Associates, all AI-generated outputs are subject to human review and approval to ensure accuracy, fairness, and compliance with our privacy standards.
Policy Updates
This Policy may change from time to time and is available on our website. If Andre Burger and Associates introduce AI-based tools in the future, we will update this Privacy Policy accordingly and ensure full compliance with Australian Privacy Principles (APPs) and other relevant data protection laws.
Privacy Policy Complaints and Enquiries
If you have any queries or complaints about our Privacy Policy, please contact us at:
Andre Burger and Associates
aba@ozimmigration.com
+61 (0)2 8345 5600
